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Refund Policy
Parking and Meeting place
Please see your booking details for meeting location. There are neighboring parking garages and street parking that are available in the area.
Group size
Group size varies based on time of year and demand. We can keep everyone in your party in the same group. We've been doing this for years, and manage group size to ensure guests have a great experience. In the event you can't hear your tour guide, let them know, or move closer to them.
Dog/pet policy
Pets are welcome as long as they do not disrupt ot distract from the tour
Arrival time
The arrival time will be listed on your confirmation email and in the available tour times when you click the book button
How to contact us
Please do not call us, the best way to reach us is by email using the contact form on this website
How do I order an extended tour?
Book a tour and check the +1 box for each person in your group where it says “Extended Tour” at checkout to add an extended Ghost tour.
What is an extended tour?
An extended tour takes you to a few additional locations when the regular tour ends. This adds about four new places and 30 minutes to your tour- highly recommended
How do I order a private tour
Please contact us directly for pricing and availability. We do not do private tours under 30 persons. If you have a group under 30, please order directly from the website's book now option.
Weather / Cancellation Policy
Tours are held rain or shine. We will contact you if the tour is cancelled.
Can I show up to a different tour day or time?
Please only attend the tour for the day and time you are booked, as another day or time may not be available. If you need to reschedule, please contact us by email first. There is a $10 per order (not person) rebooking fee for each schedule change.
What if i'm late ?
As it is unfair to other guests, we do not wait for late or no show parties. Please remember to arrive to the correct location on time! We do not grant refunds to guests who fail to arrive to the appointed place on time and miss their tour.
I want to work for you ! How do I apply ?
Please email us with the contact form
What is a ghost plush
Ghost plush are small soft ghost souvenirs you can take home and keep as a friendly friend, or to give to someone as a gift!
What is an EMF Detector
EMF Detectors
How do I order EMF or Ghost Plush ?
Order a tour and check the +1 box for each item during the checkout process
Do ghost tours go inside Buildings ?
No, but some of the locations you can visit during the day for free. We simply wouldn't have the time to focus on as many stories as we do if we were to enter each one, and we wish to focus on the stories, and leave the exporing up to you!
When should I arrive ?
15 minutes before the start of your tour
Do you offer food ?
No.
Do we ride on a vehicle ?
No, this is a walking tour.
Is your tour wheelchair / stroller friendly ?
Most of the tour is not stroller or wheelchair accessible.
Can I take photos ?
Yes, you are welcome to take photos of the locations we visit!
Can I take a video ?
No, videos are not allowed
Can I smoke on tour ?
No, there is no smoking allowed on the tour
Policy alcohol and drinking ?
We do not allow intoxicated guests or drinking on the tour- we will promptly ask those in violation to leave
